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Safaricom introduces new way to access M-Pesa services

Kenya’s biggest telecom operator Safaricom has introduced a new way to access M-PESA services with a new USSD code *334# and also added M-PESA Global which empowers customers to send and receive money across the world.

Safaricom introduces new way to access M-PESA services www.africanstand.com
Safaricom introduces a new way to access M-PESA services in Kenya. PHOTO: African Stand

(African Stand) — Kenya’s biggest telecom operator Safaricom has rolled out all its M-Pesa services on the *334# menu for its customers, local media Bamcos reported.

This is aimed at targeting non-smartphone users by consolidating all M-Pesa services in a single, easy to use the menu on the current SIM toolkit menu.

The new menu makes it easier to send money to the correct recipient by displaying the receiver’s name and only advancing once the customer confirms the transaction.

“We have embarked on a strategy to simplify our range of products and services for our customers and to provide them with an even better experience,” CEO Peter Ndegwa said.

Ndegwa said customers now have the opportunity to truly confirm the details of a transaction before it can progress making reversals a thing of the past.

To use the service, customers will dial *334# upon which they will be presented with a choice of the different M-Pesa services including “Send Money”, “Loans and Savings” or “Lipa Na M-Pesa”.

As with other USSD menus, customers will key in the number selecting the service such as “5” for Lipa Na M-Pesa.

M-Pesa on *334# brings together all services that have previously been offered through different USSDs saving customers from having to remember the different numbers.

Within the Lipa Na M-Pesa menu, customers can directly select PayBill and Till Numbers for Banks, Government and County Government Services, and Transport services including the SGR and long-distance buses.

Once a customer selects any of the options, they will be presented with a list of services they can then pay through Lipa Na M-Pesa.

Customers can also use the Lipa Na M-Pesa option to pay to personal numbers for select businesses.

Other options now available on M-Pesa on *334# include M-Pesa Global which empowers customers to send and receive money across the world.

The service is especially targeted at non-Smartphone users or as an alternative to the Safaricom app and is immediately available to all more than 25 million M-Pesa customers.

In addition to making M-Pesa more convenient to use, the service also makes it easier for Safaricom to deploy additional features free of the restrictions imposed by the old SIM Card Menu.

As a result, customers can enjoy smoother functionality such as with Hakikisha on this new menu.

Johnny Mapesa

Written by Johnny Mapesa

Johnny Mapesa is an award-winning Kenyan journalist who is driven with passion and has worked for several media brands both locally and internationally and currently working with African Stand.

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